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Store Policy

Customer Care

Customer care is of the highest importance to us, alongside the wellbeing of your pets.

We take our levels of service very seriously, so if you have any issues or concerns, or need to make a complaint to us, we promise to listen, and to investigate every complaint fully to make sure that we always live up to the high standards we set ourselves.

If you need to get in touch to let us know about an issue or to make a complaint, please use the form HERE, or email us at

Privacy & Safety

Your privacy is important to us. We take every precaution to protect your personal data that we hold about you and relating to your interactions with us.

Ford Pets Limited is registered with the Information Commissioners Office (ICO) under registration number ZA913156.

The type of personal information we collect 
We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To place an order with us

  • To make an enquiry about a product or service

  • To receive information and updates on us, our products or our business

We use the information that you have given us in order to complete your orders, respond to your queries and/or to keep you informed about our business, its products or services.

We do not share your personal information with any other organisation without your prior consent.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting

  • We have a legitimate interest

How we store your personal information 
Your information is securely stored. 
We keep your information for as long as you remain on our communication lists or registered on our website, and will then retain your information for at least 6 years afterwards. Upon which we may dispose of your information by securely removing it from our systems.

Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information. 
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at, telephone number 01752 290007 or at 59 Ridgeway, Plymouth, PL7 2AW if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website:

Wholesale & Business Enquiries

We work with other businesses to supply goods/products at trade/wholesale prices and/or services such as advertising to our customers.

Please get in touch HERE if you would like to explore the possibility of working with us.

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