We’re quick as a whisker! In-stock orders usually leave us the same or next business day. You should have them in 2–3 days, with 5 days at the max. Pre-orders? We’ll keep you posted with an ETA. 🐾

Yes, you can! Place your order online, then collect it from our shop at 59 Ridgeway, Plympton. We’ll send you an email or text when it’s ready to pick up. 🐾

Yes - you can select the 'Subscribe and Save' feature when buying your item(s) - you'll get a little discount and you can set the frequency that we send this out to you - e.g. if you want a monthly order of food - simply 'Subscribe and Save' to receive the same order each month (either sent to your home or for in-store pick-up) - it's as simple as that, no need to worry, or remember to order - we'll do it all for you, including charging your card at the same time.

Yes - we deliver locally (to PL7 postcodes) once every week ( free for orders >£50). Your order will be processed and will be placed for delivery on the next delivery day following processing. We will confirm your delivery day by phone or email. Please feel free to contact us on 01752 290007 to check when our next local delivery will be or when your order will be delivered if you haven't heard from us.

Absolutely! If an item is out of stock, we may be able to order it from our supplier or let you know when it’s due back. We get deliveries every few days, so you won’t be waiting long! 🐾

No need to paws! If some items are out of stock, we’ll check if you’d like the rest sent straight away. The missing bits will follow as soon as they’re back. 🐕

Can’t spot what you’re after? Give us a shout at contact@fordpets.co.uk or ring 01752 290007. If it’s not on our site, we’ll do our best to fetch it for you! 🐾

Got a hiccup? No worries! Pop over to our Contact Us page, email sales@fordpets.co.uk, or call 01752 290007. We’ll fix it faster than a wagging tail! 🐾

We're really sorry, but we're unable to deliver outside of the UK Mainland at this time, delivery costs tend to be a lot higher to non-UK Mainland and overseas destinations. We're working on getting a cost-effective solution to be able to bring this service to you at some point in future. Feel free to get in touch with us to enquire about delivery of specific products outside of the UK - we may be able to help.

Absolutely - if you'd like to place a bulk order, simply place your order online, or get in touch with us at contact@fordpets.co.uk and we'll be delighted to help.