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  • Can I order on a regular basis (e.g. monthly)?
    Yes - you can select the 'Subscribe and Save' feature when buying your item(s) - you'll get a little discount and you can set the frequency that we send this out to you - e.g. if you want a monthly order of food - simply 'Subscribe and Save' to receive the same order each month (either sent to your home or for in-store pick-up) - it's as simple as that, no need to worry, or remember to order - we'll do it all for you, including charging your card at the same time.
  • Can I collect my order from your shop?
    Yes - you can place your order online, and collect personally from our store at 59 Ridgeway, Plympton. We will send you a pickup email or SMS text message once your order is ready to collect.
  • When will my order arrive?
    We aim to get your orders to you as quickly as we can and dispatch all orders on the same or next business day, provided we have your products in stock. Your order should arrive within 2-3 days f we have your products in stock, but please allow up to 5 days for delivery. For pre-ordered items - you'll seen estimate for when we will have your item in stock, and delivery should be 3-5 days after that - we will, of course keep you up to date on any delays.
  • I live locally - can you deliver?
    Yes - we deliver locally (to PL7 postcodes) once every week ( free for orders >£50). Your order will be processed and will be placed for delivery on the next delivery day following processing. We will confirm your delivery day by phone or email. Please feel free to contact us on 01752 290007 to check when our next local delivery will be or when your order will be delivered if you haven't heard from us.
  • Do you deliver outside of the UK Mainland?
    We're really sorry, but we're unable to deliver outside of the UK Mainland at this time, delivery costs tend to be a lot higher to non-UK Mainland and overseas destinations. We're working on getting a cost-effective solution to be able to bring this service to you at some point in future. Feel free to get in touch with us to enquire about delivery of specific products outside of the UK - we may be able to help.
  • I can't find what i'm looking for!
    Don't worry - get in touch with us on or call us on 01752 290007, we may not have what you're looking for on our webiste yet, or if it is something we don't stock normally, we can probably order it in for you specially.
  • I have a problem with my order, what do I do?
    If you have any problems with your order at all, please contact us in the first instance, and we will endeavour to set it right for you. You can use the Contact Us option on the website, email us at or call us on 01752 290007.
  • Only one of the products in my order is out of stock, will I have to wait?
    The short answer is - No, not if you don't want to wait. If part of your order is out of stock, we will contact you to see how you want your order to be delivered - all at once, or if you can't wait to get your paws on your fabulous products, then we can send you the part of your order that is in stock and follow up with your missing items as soon as we can.
  • I want to order in bulk - can you do this?
    Absolutely - if you'd like to place a bulk order, simply place your order online, or get in touch with us at and we'll be delighted to help.
  • The item I want is out of stock, can I still place my order?
    You may still place your order, even though it is showing as out of stock. We organise delivery of some items directly from the manufacturer without holding stock ourselves. Even where we are waiting on delivery of anything out of stock, we will let you know when you can expect your item to arrive - we receive deliveries from our suppliers every few days, so you can be sure that you won't have to wait long.
  • How do I change the data you hold about me?
    If you need to update or change any information on your account with us, you can do this by logging in to your account online, or by contacting us at
  • Do you hold personal data about me?
    We only record data that we need to hold in order to deliver you our fabulous service. We take every measure we can to ensure that any data we hold is safe and secure. We do not hold any data on your finances (card details etc.), which is processed through our payment provider using industry-standard secure encryption. See our privacy policy for more details on the information we hold and what we do with it.
  • Can I get a trade account with you?
    Yes - we're more than happy to talk to you about setting up a trade account - simply contact us here: TRADE | Ford Pets and we'll come back to you with more details.
  • What is a subscription?
    A subscription is a hassle-free way of getting the items you need on a regular basis (such as food, treats or health products). In some cases, we can also offer a saving against the regular price. Basically, when you set up a subscription, you are automatically charged each month, and we will send your items to you, without you having to place an order each time - it's as simple as that!
  • How do subscriptions work?
    Subscriptions work on a monthly basis, whereby you place your first order with us, and then, every month after that, we automatically send the same products to you, and you are automatically charged, without you having to remember to log on and place the order yourself!
  • How do i cancel my subscription?
    If you need to cancel or change a subscription, simply send us an email at and we'll get that sorted for you.
  • Can I collect my subscription from your store?
    Absolutely, the only difference with your subscription will be that there will be no delivery charge, this works in the same way, your subscription is automatically charged to your payment method, and then we'll send you a text message when the items are ready for you to collect each month.
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